TERMS & CONDITIONS
Better Home & Commercial Cleaning Ltd.
Last updated: October 6, 2026

1. About These Terms
These Terms & Conditions govern cleaning services provided by Better Home & Commercial Cleaning Ltd. ("Better Home," "we," or "us") in Grande Prairie and surrounding communities. By booking a service, you agree to these terms.

2. Services
We provide standard residential, deep, move-in/move-out, Airbnb turnover, commercial, post-construction, senior initial care, and senior care plan cleaning. The scope of each job is confirmed before booking. We may decline or discontinue work that is unsafe or outside the agreed scope.

3. Estimates, Bookings & Deposit
Preliminary estimates may be provided online, in-home, by photo, or by video and are based on the information supplied. Final time and cost may change if the property’s size, condition, access, or requested scope differs from the estimate.

A $50 deposit is required to confirm a booking. The deposit is applied to the final invoice and is not an additional service charge.

4. Pricing & Payment
Services are billed by the labour-hour at the rate for the selected service. Labour-hours equal the combined time worked by all cleaners; for example, two cleaners working 1.5 hours equals three labour-hours. A three-labour-hour minimum applies.

Published hourly rates are in Canadian dollars and are before GST. GST is added to the final invoice. Flat-fee add-ons are charged as quoted. Payment is due when service is complete unless otherwise agreed in writing.

5. Cancellations & Rescheduling
Cancellations made at least 48 hours before the appointment have no cancellation fee. Cancellations made with less than 48 hours’ notice are subject to a $50 fee. Same-day cancellations and no-shows are charged 100% of the confirmed estimate. Deposits are applied to any amount owing. Rescheduling is subject to availability.

6. Property Access & Safety
You are responsible for providing safe, unobstructed access at the scheduled time and for securing pets, valuables, and fragile items. An appointment may be treated as a late cancellation if our team cannot access the property through no fault of our own.

7. Photo Documentation
Before-and-after photos may be taken as part of our quality-assurance process and used internally to document completed work. Photos will only be used for marketing, including our website or social media, with the customer’s express permission.

8. Damage Claims
Please report suspected damage in writing within 24 hours of service completion. We will investigate reasonable claims and respond as soon as practical. Better Home carries general liability insurance; coverage details are available upon request.

9. 48-Hour Satisfaction Guarantee
If an agreed cleaning area does not meet our standard, contact us within 48 hours of service completion. We will return to correct the affected area at no charge. This guarantee provides a corrective clean rather than a refund, except where required by law.

10. Health & Safety
Tell us about allergies, sensitivities, product restrictions, hazards, or special access requirements before service. We may stop or refuse work that poses a health or safety risk.

11. Governing Law
These terms are governed by the laws of Alberta and the applicable laws of Canada.

12. Changes
We may update these terms. The current version will be posted at betterhomecleaning.ca.

13. Contact
Better Home & Commercial Cleaning Ltd.
Grande Prairie, Alberta
info@betterhomecleaning.ca
(587) 853-5468
betterhomecleaning.ca