PRIVACY POLICY
Better Home & Commercial Cleaning Ltd.
Last updated: October 6, 2026

1. Overview
Better Home & Commercial Cleaning Ltd. ("Better Home," "we," or "us") respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our website, request an estimate, book a service, or communicate with us.

We handle personal information in accordance with Alberta's Personal Information Protection Act (PIPA) and other applicable privacy laws.

2. Information We Collect
We may collect information reasonably necessary to respond to inquiries and provide cleaning services, including:

• Name, service address, phone number, and email address.
• Property details, cleaning requirements, service preferences, and access instructions you choose to provide.
• Booking history, estimates, invoices, payment status, and communications.
• Before-and-after photographs used for service documentation and quality assurance.
• Technical information such as IP address, browser type, device information, and pages visited through cookies and similar technologies.

Card payments are processed by our payment providers. Please do not send full card numbers or security codes through email or general inquiry forms.

3. How We Use Information
We use personal information to prepare estimates, confirm cleaning requirements, schedule and perform services, provide necessary job information to assigned cleaners, send booking communications, process payments, maintain business records, respond to concerns, document service quality, and improve our website and services.

Where you have consented or applicable law permits, we may send promotional messages. You may unsubscribe at any time. We do not sell, rent, or trade personal information.

4. Photo Documentation
Before-and-after photographs may be taken for internal service documentation, quality assurance, and resolving service concerns. We aim to avoid capturing people, personal documents, access codes, and other unnecessary identifying details.

We will only use photographs of your property in public marketing, including our website or social media, with your express permission. Agreeing to internal service documentation does not authorize public marketing use.

5. Sharing & Service Providers
We may share only the information reasonably required with assigned cleaners and trusted service providers that help us operate our website, scheduling, communications, payment processing, accounting, and business systems. We may also disclose information when required by law or to protect safety, rights, or property.

6. Retention & Security
We keep personal information only as long as reasonably necessary for service, legal, tax, insurance, and business-record purposes. We use reasonable administrative, technical, and physical safeguards, but no electronic system can be guaranteed completely secure.

7. Cookies & Website Analytics
Our website may use essential cookies and analytics technologies. Your browser may allow you to limit or delete cookies, although some site features may not function properly as a result.

8. Your Choices & Rights
You may request access to, correction of, or deletion of personal information we hold, subject to legal and business-record requirements. You may also withdraw consent where consent is the legal basis for use, subject to reasonable notice and applicable law.

9. Changes
We may update this policy from time to time. The current version will be posted at betterhomecleaning.ca with its effective date.

10. Contact
Better Home & Commercial Cleaning Ltd.
Grande Prairie, Alberta
info@betterhomecleaning.ca
(587) 853-5468
betterhomecleaning.ca